General information for UK households, not personalised financial or debt advice. Confirm current terms and eligibility with the relevant provider.
1. Check the billing period and readings
Find the start and end dates and whether readings are actual or estimated. If an estimate looks wrong, give your supplier an accurate reading using its own secure process. For a smart meter, ask your supplier if readings are arriving correctly.
2. Find the usage in kWh
Use annual consumption where available to compare energy costs. Gas meter units may be converted into kWh on the bill, so use the billed kWh figure rather than comparing raw meter units with electricity consumption.
3. Separate rates from payments
Your usage is charged at the unit rate, alongside a standing charge for each day. Direct debits are payments towards that bill. For example, if a bill is based on estimated readings, a payment adjustment may reflect a corrected balance rather than a new tariff.
4. Check the balance and contract
Look for credit or debt carried forward, your tariff name, end date and any exit fees. Ask how your payment was calculated. If affordability is a problem, contact your supplier and seek independent support before making commitments.
Authoritative guidance
The enquiry form remains in test mode. No guaranteed savings or whole-market comparison.